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Return & Refunds Policy

Eastup Store offer returns for items within 30 days of receipt of shipment.

Returns Policy

Items shipped from  Eastup, including our warehouse, can be returned within 30 days of delivery, with some exceptions:

  • To determine if a product sold by  Eastup Store has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
  • While most sellers offer a returns policy equivalent to Eastup's, some seller returns policies may vary.  
  • For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds as follows.
  • If you have already received a refund and are expected to return the item, you can create a return request. You will be charged if an item that is expected to be returned is not sent back to us.
  • If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.

Refunds

When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.

How Long Do Refunds Take After I Return an Item?

A refund will be provided after we process your return item at our facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

Advanced Refunds/Replacements/Exchanges

Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.

Advanced Replacement/Exchange

If you see an option in the Online Return Center to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you'll need to return your original item(s) by the "Return by" date referred to in your return request confirmation email or you will be charged for the replacement/exchange.

Possible charges after advanced refunds/replacements/exchanges

After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to Eastup. Once we receive the item(s), we will verify and inspect the item(s) against the expected product(s) and quantity in your return request. If we do not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, we will charge you the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.

To avoid being charged, take the following actions:

  • Only initiate return requests for items in their original condition
  • If applicable, apply the correct mailing label.
  • Drop off or pickup each item you're returning at an eligible location.

If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after Eastup receives and processes the item(s) and verifies the expected product(s) in your return request.